Employee Tenure: Your Company’s Key to Legendary Customer Service

“The goal as a company is to have customer service that is not just the best, but legendary.”
– Sam Walton

What separates a good company from a great one? In a word, people. Even in a world driven by technology and commodity pricing, the most successful companies realize that their greatest asset lies in their workforce. That’s why employee tenure is one the most effective ways to evaluate the quality of a business. Some of benefits of highly tenured employees are obvious, while others may not be as apparent.

Tenured employees can help recognize and correct issues before they become major problemsThe typical business only hears from 4% of its dissatisfied customers. By the time they do, it’s often too late. A pushy salesperson, rude support staff, or faulty product can damage a company’s reputation for months or even years before the problem is identified. And once it is, the average customer will need to have 12 positive customer service experiences with the brand to make up for a single negative one.

It’s easy to see why a proactive approach to customer service is so important. Successful businesses know they need to aim for a customer experience that isn’t just adequate, or even good. In order to build customer loyalty and grow profits, customer service must be legendary. How can a company reach legendary status? Tenured employees hold the key.

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5 Comments Add yours

  1. Customer service is essential to a business. I have been to read the full post and I absolutely agree. My company could use this post! xx corinne

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  2. Deanna says:

    Great customer service is so vital to a business. I will not go back to places that lack customer service. I actually am not a fan of wal mart for this reason. It is sad that visions are not met.

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  3. Dinesh says:

    Customer service is indeed the most important aspect of any company. It is essentialy the key to success..

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  4. toastycritic says:

    Service is such a tricky thing. And yes being proactive and looking for ways to better serve always helps. I work at a library though and as the library is changing to meet more modern needs and sensibilities it has been rough dealing with patrons whose expectations are of libraries in the past and then they are disappointed. And there isn’t much I can do to change how they feel.

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  5. Customer service is so important indeed. No doubt. It’s crazy how sometimes businesses forget

    XOXO //
    SINCERELY OPHELIA | NYC Petite Fashion Blogger

    Like

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